Warranties & Services

Terms and conditions

Always check the terms and conditions before making a purchase.

The following terms and conditions apply to all transactions processed by Onyx Export Co. Ltd. All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.

1° Payment

1.1 All prices quoted or displayed are in Thai Baht (THB). US Dollars prices are for reference only and subject to currency exchange, THB is fixed.

1.2 Payments are made with money transfer to our Thai bank account.

1.3 Our contract with you only begins when we have validated and confirmed your payment of the deposit. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. Onyx Export’s receipt of your deposit or payment for any product or project will indicate that you have read and understand our company’s General Terms & Conditions and agree with them. Please feel free to ask any questions that you might have.

1.4 To confirm your order, Onyx Export Co., Ltd.  requires a 30% deposit. The balance of the order, associated shipping costs and taxes, if applicable, are due upon completion of the order and before shipping.

1.5 Ownership of the goods shall not pass to you until we have received payment in full.

1.6 The invoice will be issued by Onyx Export Co., Ltd. The customer shall indicate the address where the invoice is to be sent.

2°Availability and delivery/shipping

2.1 Lead-times for each product may vary depending on stock levels, or the type of product purchased. Some items are made to order and have a longer lead-time. Before you place your order, we will inform you about the production and delivery estimated schedule.

2.2 Transportation cost are not included. Free delivery only within Chiangmai city at the minimum order of 5,000 baht.

2.3 Products are delivered to the address indicated by the customer in the order form.

2.4 The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery. The customer shall check the content, the conformity and the condition of the product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the customer shall be responsible for exercising all claims against the carrier. Onyx Export Co. Ltd. shall never be held liable for any reason whatsoever. Therefore, Onyx Export Co. Ltd advises the customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel.
Shipping companies inspect all furniture before pickup and Onyx Export requires them to sign a release that states that the furniture was picked up in good condition. If your furniture arrives damaged in any way, speak directly with the movers delivering the furniture on the best way to file a claim, as they would be directly responsible. Onyx Export will do everything possible to help expedite any damage claims and repairs with the shipper.

2.5 The freight or shipping companies are independent and outside of the control of Onyx Export Co. LTD. All suggested freight days are best estimates and not guaranteed.

International customs regulations explain that any goods imported into a country may be subject to import duties or tax. This cost is the sole responsibility of the recipient of the goods ie. the customer. 

If you have any questions about shipping rates, timescales, or related subjects please don’t hesitate to contact us directly to allow us to help you or clarify any questions or concerns.

2.6 The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.

3° Copyrights & Disclaimers. 

The material on our website is the exclusive property of Onyx Export, and may not be used for any other purpose than browsing, shopping, and using the information for your own private use and entertainment.

All content of this web site including but not limited to the text, photographs, images, graphics, illustrations, designs, written is protected by copyright, trade mark and/or other proprietary rights owned by or licensed to Onyx Export Co. Ltd. Should you choose to download print or copy any content from this web site, you must do so only in accordance with these terms. Such activity is permitted only for your personal use or for supply to third parties for no commercial gain and for their personal use only. In all cases, we must be acknowledged as the source of the material. You acknowledge that you have no right to use the content in any other manner. If you want to make additional use of any of our material outside the terms of this disclaimer, you should apply to Onyx Export Co. Ltd for the appropriate consent and conditions. Unless stated otherwise on this web site all other uses of the content are expressly prohibited

4° Product Quality 

Please be aware that the natural materials used and the nature of being hand-made will mean that there may be a slight deviation in size or colour to the piece shown on the website. 

5° Warranty

In order to avoid any trouble, products are verified by Onyx Export Co. Ltd. before their shipment. However, the customer shall be entitled, for all defective products, to a three (3) months contractual warranty as from the date delivery subject to compliance with the recommendations set forth in the user documentation and the directions for use enclosed with the products.

To implement the warranty, the customer shall return the product at its expenses to Onyx Export Co. Ltd., with the original invoice. Onyx Design Co., Ltd. undertakes to return an identical product at its expenses, except in case of stock out or a withdrawal of the concerned product from the range proposed by Onyx. In this latter case, Onyx Export Co., Ltd. will refund the customer

6° Order Cancellation

The order is effective once confirmed and cannot be cancelled, unless in exceptional circumstances, and the refund or part refund will be at the sole discretion of Onyx Export Co, Ltd. 

7° Force Majeure 

In the event of circumstances outside of the control of the company affecting the processing or delivery of the order , ONYX will inform the customer and revise or cancel the order to reflect the changed circumstances, and the customer will accept these changes. 

7° Transfer of risks

Risks of loss shall pass to the customer upon delivery of the product to the carrier by Onyx. Products transportation are at the customer’s own risk, even if they are shipped or returned carriage free.
During the withdrawal period mentioned hereunder in Section 16, the customer, as custodian, shall be liable for the product. If the product is damaged or destroyed during the customer’s custody, this latter will bear all the consequences thereof.

8° Personal informations

All information provided by you will be treated securely. We do not pass on your details to any third party unless you give us permission to do so.

The personal information requested from and related to the customer is essential to process and ship his order, to issue invoices and to draft warranty agreements, as the case may be.

9° Entire agreement

These General Terms of Sale represent all obligations of the parties. No other general or special term and conditions communicated by the customer shall neither be included in, nor depart from these General Terms.

10° Non renunciation

Any one or more failure by Onyx Export Co, Ltd. to enforce any provision of this Agreement or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion.

11° Severability

Should one or several clauses of these Terms and Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.

12° Litigation

This Agreement is governed by the Thai Law, for both the substantive and procedural rules.

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